Shipping, Return & Replacement
Shipping Policy
We Ship only in INDIA covering more than 17000+ Pin codes.
Delivery Charges
petsGOnuts provides FREE shipping for all items if the total amount of your purchase exceeds Rs. 499 or more. If the total amount of your purchases is less than Rs. 499 then a weight-based shipping charge will be applicable on the order. The minimum shipping charge for the order will be Rs. 59 only.
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Is there a charge for Cash on Delivery purchases?
There is a non-refundable convenience charge of Rs.50 levied on Cash on Delivery purchases however in the case of prepaid orders these charges are not applicable. You need to choose the Standard Shipping + COD option (Rs. 59 + Rs. 50) during the checkout process.
Delivery Period
The estimated delivery period across India is 3-7 business days. Some states like Arunachal Pradesh, Sikkim, Assam, Manipur, Nagaland, Tripura, Meghalaya, Jammu & Kashmir, etc. may take a little longer time to deliver.
Mumbai Delivery
Usually, Parcels in Mumbai are delivered in 2-3 business days.
Our Shipping Partners
Delhivery Couriers, India Post, DTDC, The Professional Courier, First Flight, Trackon, Blue Dart
Pin Codes
We have listed more than 17000+ pin codes on our website. If the pin code is still not serviceable; please contact us at Support@petsgonuts.com
We make sure all the packages left from our hub are completely sanitized while handing them over to the logistics partner. Delivery during this time depends on the logistics company since each city/state follows certain procedures and processes issued by the state/central govt. We truly appreciate your patience if there are some delays while delivering the parcels. We can not guarantee any confirmed timeline for the delivery to happen. Most shipments generally take 3-6 business days depending on their delivery locations.
Shipping Rules or Tracking Details
The shipment details - "Tracking Number" are shared once the parcel/article is dispatched by any of the logistics partners. The details once put on our admin portal show the term "complete" to the customer. The customer will then receive an email registered with us and an SMS on the mobile number stating that the order is complete. The term "complete" is referred to as the shipment is fulfilled; it should be not considered as the final delivery done by the logistic partner.
Most articles/parcels reach within 3-7 working days depending upon their location. If at all the article is not received within the stipulated timeframe please get in touch with us on our WhatsApp number or email us.
We will assume that once the tracking details are shared customers should regularly check the status on the respective logistics partner website and are always welcome to get in touch with us if the shipment is on hold, undelivered, has wrong information, delay in delivering, etc. We will try our level best to solve the issue as soon as possible.
Return & Replacement Policy
How do I raise an exchange request?
To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to support@petsgonuts.com or petsgonuts@gmail.com or WhatsApp us at 8169740664.
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so that we can coordinate with our delivery partners on your product.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, according to our policy.
Note that in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
*Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.
*** If the customer has placed an order with an impulse mind and wants to return the product, then the customer needs to send the product back to us. Once we receive the product we will refund the order amount deducting Rs. 75 as an order processing charge (shipping charge + payment gateway) from the order total.
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What products are eligible for exchange and returns?
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
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Edible and perishable items like food treats etc.
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Personalized products that are made to order
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Hygiene products like socks/brushes/combs etc.
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Beds, playpens, crates & carriers
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Dog toys and cat toys
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Items purchased during sales
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Face masks
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Dog training pads/Diapers
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Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
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If the request is initiated after 5 business days of order delivery
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If it is an order having the custom size of the apparel and you have shared the exact sizes of your pet.
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Product is used or altered
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The product is damaged due to misuse/overuse by the customer
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Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
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What if I receive damaged goods / expired products?
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us at support@petsgonuts.com within 24 hours of your delivery.
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PetsGONuts - All Rights Reserved
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